Frequently Asked Questions
Everything you need to know about shopping with LOLONG
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment measurements, as sizing can vary between different styles and fits.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. To initiate a return or exchange, please visit our Returns Portal and enter your order number and zip code.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your fashion fix sooner.
What payment methods do you accept?
LOLONG accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.
Are your materials sustainably sourced?
At LOLONG, we are committed to ethical fashion. We prioritize working with manufacturers who use eco-friendly fabrics like organic cotton and recycled polyester to reduce our environmental footprint.